Return Policy
Please read the following to learn more about our return policy.
Easy returns
- We keep it simple. If you are not completely satisfied with your purchase, simply send it back within 30 days of receipt
- A full refund will be issued for products that are returned unopened within 15 days of receipt.
- A refund, less 10% restocking fee will be issued for products unused and returned between 15 and 30 days of receipt.
- After 30 days, no refunds are provided.
- When returning a product, the shipping cost is the responsibility of the customer.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Products not authorized for return include
- Products not in completely re-sellable condition.
- Special Order or Customized Items can not be returned in any condition.
Returns checklist
- original packaging (where possible)
- main body + tank lid + steel basket + power cable + instruction book.
Each Product return must include the following information:
- Customer name and address
- Date of purchase
- Modles(s) of the returned item(s)
Alternatively, it's not a problem to exchange your purchase. If you want to swap your item for another model, you will need to pay the return delivery charge. Don't forget to put a note in the return package with your details, so we know who has sent it back.
Delivery
Title of all Products shall transfer to Customer upon delivery of such Products to the carrier. The Customer is responsible for all import duties for Products shipped internationally.
Return address
Please send your returns to:
17a, Granbo Technical Service Center
Quanzhi Science And Technology Innovation Park,
Bao'an Qu，
Shenzhen,
China